Refund policy

We want you to be happy with your order. If something is wrong, email xxr0dfatherxx@gmail.com and we will make it right.

Damaged, defective, or wrong item
If your item arrives damaged, defective, or is not what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem. We will send a free replacement or issue a full refund, and in most cases you will not need to ship anything back to us.

After 30 days, the warranty covers you
Your towel warmer carries a 3-year warranty against defects. If it stops heating or stops holding a timer at any point in those three years, that is a warranty claim rather than a return. See our Warranty page. You pay nothing and you do not ship the old one back.

Changed your mind
You may request a return within 30 days of delivery. The item must be unused and in its original packaging. Email us first to request a return; we will confirm and provide the return address. Return shipping on change-of-mind returns is paid by the customer, and this is a 12 lb box, so expect roughly $25-30. Items sent back without an approved return request cannot be accepted or refunded.

Cancelling an order
You can cancel for a full refund within 12 hours of placing your order, as long as it has not already shipped. Email us as soon as possible. After an order ships, it is treated as a return.

Order never arrived
If tracking shows your order has not been delivered 15 days after it shipped, contact us and we will refund you in full or send a replacement, whichever you prefer.

Refunds
Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may take a few additional days to post the credit. We will email you once your refund has been issued.

Questions
Email xxr0dfatherxx@gmail.com and we will respond within 1-2 business days.